Privacy Policy

Last updated: January 2024

brightor-flare ("we", "us", or "our") operates the website brightor-flare.com. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our services.

Information We Collect

When you book a session or contact us, we may collect the following types of information:

• Name and contact details (email address)
• Information about your child (age, relevant learning needs)
• Programme preferences and booking details
• Any additional information you choose to provide

How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about sessions and programmes
• Improve our services and educational content
• Send relevant updates about our programmes (with your consent)
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to fulfil our agreement with you when you book a session
• Legitimate interests: To improve our services and communicate relevant information
• Consent: Where you have given explicit consent, such as for marketing communications

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers who assist us in operating our business (e.g., payment processors)
• Legal authorities when required by law

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Booking records are typically retained for 7 years for accounting and legal purposes.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (the "right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Children's Privacy

While our services are designed for children, we collect personal information only from parents or guardians. We do not knowingly collect personal data directly from children under 16 without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Address: 47 Mitchell Lane, Glasgow G1 3LN